FAQ
 
Frequently Asked Question 

How do I Order ?  

Just select the titles you need and fill in the order form, after we receive the order form our staff will contact you with availability of the titles, shipping charges and payment options.
How do you send the stuffs ?  
We ship Worldwide by AIRMAIL takes about 10 - 15 days. Please let us know if you would like us to ship using other methods. Please check SHIPPING COST for details on shipping charges to your country. Shipping cost may change without notice.
What are the Garantee Policy ?  
Please check our SHIPPING & ORDERING POLICY for more details. 
 
How do I pay ?  
Payment can be made online using our SECURE ONLINE PAYMENT .... To Pay click here

Payment can be made by Western Union Money Transfer, Checks or Postal Money Order , please add US $ 7 for processing fee if paying by Checks or Postal Money Orders .  In this case, however, the order will not be processed until after we receive the money.

For VISA / MASTERCARD credit card payment you need to fax us an authorization letter for the payable amount along with your credit card details and signature to FAX : 662 - 8640556 so that we can pass the fax to the bank for payment . After we receive the fax and pass it to the bank, we will be able to send you the CDs the next day. It should take about 10 - 15 days for the parcel to reach you. 
 
What kind of credit card security do you operate? 
Our Online Payment system is installed with the SSL Certificate, 128 bits, a universal standard for encoding and protecting data. Our operational certificate is approved and certified by "VeriSign", the same Certificate Authority, which is internationally accepted, of many commercial banks and financial institutions around the world.

Moreover, we also accepts services of “Verified By VISA” and “MasterCard Secure Code”, security systems used to avoid fraudulent credit card use. The systems additionally require a personal password for each credit card in order to further protecting a cardholder and merchant. For more security, we pluses more staffs to check every transaction by considering the information of each transaction such as Country, Name and Address of cardholder and IP address used for that transaction. That is to say our customers can be certain that every transaction checked by our system is authentic and accurate transaction. 

We have also provided an authorization letter for our customers who cannot pay online to fill in, once they receive an Email from us regarding their Total Payment.  
After filling the Authorization Letter, you can fax at 662 - 8640556 or scan and email it back to us.  
 

What is the time frame for delivery? 
All products ordered through Allzonedvd.com will be dispatched within 48 hours upon receiving your Authorization Letter. In case the goods are out of stock our staff will inform you by email.  
Goods are sent by AIRMAIL and takes between 10 - 15  days. 
What is your return policy? 
As a rule, we have a NO RETURN policy. However, if any product received by the customer is defective, then we can either replace that product or give the credit of that amount to the customer upon their next order. Please refer to our Return Policy for complete details. 
What happens if I need help in placing the order?  
Our DVD / VCD are cheapest on the market due to low costs. That is why we have no phone support.  
Instead, our target is to answer all incoming e-mail within 24 hours Monday to Saturday.  
Please contact our customer service allzone@allzonedvd.com  
 
What is the difference between DVD / VCD Karaoke and Audio CD Karaoke ?  

Our DVD / VCD Karaoke have one track for the actual movie soundtrack and another track of the same song without the singer's voice, both tracks have onscreen lyrics displayed.    

Audio CD is like a normal CD, you play it on a CD player and there is a lyric sheet  included ( good for singing in parties or public places where TV is not available ).    

PLEASE NOTE : 
Most of our KARAOKE are recorded on recordable CDs (CDRs) and hence may not play on some VCD / DVD players but will play on all systems that read CDR's. In case you intend using the CDs bought on Allzonedvd.com on a VCD / DVD player, it is advisable to check with your VCD / DVD player manufacturer about CDR compatibility before placing an order. This is because they do not comply with Multiplay specifications for CD / VCD / DVD players for computer created recording. Also we invite you to kindly surf the Optical Storage Technology Association Website at http://www.osta.org/specs/multiplay.htm for further details. 
Returns related to this issue will not be accepted.

     

 

 PRIVACY POLICY    |     SHIPPING & ORDERING POLICY     |     RETURN POLICY
 
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