| Frequently Asked
Question
How
do I Order ?
Just
select the titles you need and fill in the order form, after we receive
the order form our staff will contact you with availability of the titles,
shipping charges and payment options.
How
do you send the stuffs ?
We
ship Worldwide by AIRMAIL takes about 10 - 15 days. Please let us know
if you would like us to ship using other methods. Please check SHIPPING
COST for details on shipping charges to your country. Shipping cost
may change without notice.
What
are the Garantee Policy ?
Please
check our SHIPPING & ORDERING POLICY
for more details.
How
do I pay ?
Payment
can be made online using our
SECURE ONLINE
PAYMENT ....
To Pay click here
Payment
can be made by Western Union Money Transfer, Checks or Postal Money Order
, please add US $ 7 for processing fee if paying by Checks or Postal Money
Orders . In this case, however,
the order will not be processed until after we receive the money.
For
VISA / MASTERCARD credit card payment you need to fax us an authorization
letter for the payable amount along with your credit card details and
signature to FAX : 662 - 8640556 so that we can pass the fax to the bank
for payment . After we receive the fax and pass it to the bank, we will
be able to send you the CDs the next day. It should take about 10 - 15
days for the parcel to reach you.
What
kind of credit card security do you operate?
Our Online
Payment system is installed with the SSL Certificate, 128 bits, a universal
standard for encoding and protecting data. Our operational certificate is
approved and certified by "VeriSign", the same Certificate Authority, which
is internationally accepted, of many commercial banks and financial
institutions around the world.
Moreover, we also accepts services of “Verified By VISA” and “MasterCard
Secure Code”, security systems used to avoid fraudulent credit card use. The
systems additionally require a personal password for each credit card in
order to further protecting a cardholder and merchant. For more security, we
pluses more staffs to check every transaction by considering the information
of each transaction such as Country, Name and Address of cardholder and IP
address used for that transaction. That is to say our customers can be
certain that every transaction checked by our system is authentic and
accurate transaction.
We have also provided an authorization letter for our
customers who cannot pay online to fill in, once they receive an Email from us regarding their
Total Payment.
After
filling the Authorization Letter,
you can fax at 662 - 8640556 or scan and email it back to us.
What
is the time frame for delivery?
All
products ordered through Allzonedvd.com will be dispatched within 48 hours
upon receiving your Authorization Letter. In case
the goods are out of stock our staff will inform you by email.
Goods
are sent by AIRMAIL and takes between 10 - 15 days.
What
is your return policy?
As
a rule, we have a NO RETURN policy. However, if any product received by
the customer is defective, then we can either replace that product or give
the credit of that amount to the customer upon their next order. Please
refer to our Return Policy
for complete details.
What
happens if I need help in placing the order?
Our
DVD / VCD are cheapest on the market due to low costs. That is why we have
no phone support.
Instead,
our target is to answer all incoming e-mail within 24 hours Monday to Saturday.
Please
contact our customer service allzone@allzonedvd.com
What
is the difference between DVD / VCD Karaoke and Audio CD Karaoke ?
Karaoke
DVD / VCD has pictures, with onscreen lyrics display ( just like the usual
Karaoke are ), Karaoke tracks are usually recorded on an alternative audio
channel, you can select this from your remote control by pressing the "KARAOKE"
feature or the "L & R AUDIO CHANNEL".
Some
DVD / VCD Karaoke have one track for the actual movie soundtrack and another
track of the same song without the singer's voice, both tracks have onscreen
lyrics displayed.
Audio
CD is like a normal CD, you play it on a CD player and there is a lyric
sheet included ( good for singing in parties or public places where
TV is not available ).
PLEASE
NOTE :
Most
of our KARAOKE are recorded on recordable CDs (CDRs) and hence may not
play on some VCD / DVD players but will play on all systems that read CDR's.
In case you intend using the CDs bought on Allzonedvd.com on a VCD / DVD
player, it is advisable to check with your VCD / DVD player manufacturer
about CDR compatibility before placing an order. This is because they do
not comply with Multiplay specifications for CD / VCD / DVD players for
computer created recording. Also we invite you to kindly surf the Optical
Storage Technology Association Website at http://www.osta.org/specs/multiplay.htm
for further details.
Returns
related to this issue will not be accepted.
PRIVACY
POLICY | SHIPPING
& ORDERING POLICY |
RETURN POLICY
|