SHIPPING & ORDERING POLICY 
 
 SHIPPING & ORDERING POLICY 
 
 INTERNATIONAL ORDERS  

At Allzonedvd.com, International shipping is completely FREE! ( for orders of more than 5 DVD, VCD ) 
As long as you're shipping to the EMS stated Countries, you'll never pay anything for shipping! Why shop anywhere else?  
Have what you want sent right to your door with no shipping fees!  

Starting February 17th, 2003 there will be a small processing fee of $7.00 for all orders paid by Postal Money Order or Cheques.  
It's the ultimate in convenience and low prices!  

Here are our rates:  

 International orders containing more than  6 DVDs or VCDs  will not need to pay any Shipping Charge. 
  
  Please check our International EMS Shipping Rates for order of lesser than 6 DVD, VCD or Audio CD and Karaoke. 

       Click here for all areas serviced by EMS  -  EMS International Rates  delivered within 7 - 10 days. 

We take great pride in being able to offer this FREE SHIPPING to our customers . To ensure the quickest confirmed delivery on all orders , please be sure to include the COMPLETE postal address with the correct AREA CODE. We cannot be responsible for postal delays resulting from incomplete address listings. 

Also be aware that all shipments to any Girls College/School/Hostel are placed at the customer's risk. If the school's warden does not accept your package or it is refused for any reason, Allzonedvd.com will under no circumstances issue a refund or credit to the customer, nor shall Allzonedvd.com attempt re-shipment of the same order. For a special or preferred delivery date, the sender must mention the delivery date in the message box when placing their order. If the order does not contain any delivery date, then it will be delivered at the first opportunity, as soon as possible. 
 
Though we ship most our products internationally, Allzonedvd.com has instituted a policy for the security and safety of all our international customers. In order to verify billing information, including address, payment method, etc, all international customers must fax us a copy of the front and back of their credit card, as well as a copy of their credit card statement clearly showing their billing address, which should match the address their items are being shipped to. Allzonedvd.com will keep this information on file for our customers' protection, so that no items can be billed to your card without your knowledge. We appreciate your cooperation and look forward to continuing to serve all our international customers. Please direct all faxes to + 662 - 8640556.  

Though we ship most our products internationally, not all products are available in all countries, and shipping rates to those countries will vary. Please check your final receipt to verify your shipping charges before you approve your order. International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation. If any packages are returned back to Allzonedvd.com due to insufficient or wrong address or unclaimed, customers will be contacted by Allzonedvd.com. In the event of a reshipment of the same order, customers will be responsible to pay shipping charges for the reshipment.  

Shipping to some country is not supported by EMS, please check the EMS charts for details. Good for countries not supported by EMS will be sent by REGISTERED MAIL and may take about 1 - 2 weeks to reach you.    
 

OTHER INFORMATION  
We're proud to offer such shipping values to our customers, especially when paired with our fast delivery times. In most cases, your order will be processed within 48 hours of your placing it. You can expect to receive your order, on average, within 7 business days after that. Shipping times may vary depending on delivery address, delays in payment collection, or product unavailability. We care that you receive your items in exceptional condition. 

Please note that your DVDs, VCDs, Karaoke CDs and Audio CDs from the same order will be sent in one shipment. Tracking numbers for orders shipped via EMS take 24 business hours to become active and for orders shipped via regular mail tracking numbers become active between 3 business days. 

Please note: EMS  charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not Allzonedvd.com. Please make sure your shipping address is correct. 

To ensure the quickest confirmed delivery on all orders, please be sure to include the COMPLETE postal address with the correct PIN CODE. We cannot be responsible for postal delays resulting from incomplete address listings.  

TOP 
 RETURN POLICY  
  
 Simple Return Policy 
-------------------------------------------------------------------------------- 
 Notwithstanding the above, or any other provision, we are under no obligation to accept any returns or provide any replacements. We have sole discretion in deciding whether or not to accept returns.  

We're dedicated at Allzonedvd.com to offering you the best quality in our products and our service. We know that mistakes are sometimes made, though, and we're here to help remedy those problems.  

If you've received a damaged item, please contact us by email within 5 days of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed so that we may replace the item as quickly as possible. It's very important that you DO NOT send the item back to us until you have spoken with one of our representatives; merchandise sent without any Email correspondent will not be accepted, and no credit or replacement shall be given on such items.  

If any packages are returned back to Allzonedvd.com due to insufficient or wrong address or unclaimed or refused delivery, customers are subject to pay actual shipping charges incurred by Allzonedvd.com to resend the shipment.  

If the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 5 days of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed so that we may replace the item as quickly as possible. Once more, please DO NOT send the item back to us until you have spoken with one of our representatives; merchandise sent without any Email correspondent will not be accepted, and no credit or replacement shall be given on such items.  

In the case of flaws to an item such as a large DVD Collection, which cannot be entirely viewed within the specified 5-day window, some flexibility may be given solely at Allzonedvd.com's discretion. 

Please be sure that all returns from a given order are done at one time. 

Only under those circumstances may we consider returns. In many cases, we shall refund the customer their  mail shipping cost on an item correctly returned to us. However, that refunded shipping cost will always be ONLY for the cost of EMS mail shipping, regardless of whether it was sent some other way by the customer.  

Here are some helpful guidelines:  
Always email us first if you have a problem.  
Always be sure to report your problem within 5 days or receiving the item in question.  
Never send a returned item without first contacting Allzonedvd.com.  
Always report any and all problems associated with a single order at the same time.  
Always return your item(s) using ONLY REGISTERED postage.  
Be as specific as possible when describing the problem, especially in the case of DVDs (including defective chapter name), as all returned items are examined for defects. Non-defective DVDs shall be returned to the customer and no shipping charges shall be refunded to them.    
Any costs above the original shipping cost are the responsibility of the customer.  

* International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.   
 

 

CUSTOMER FEEDBACKS      |       HOW TO ORDER    |     MAILING CHARGE BY COUNTRY 
 
  DVD   |   KARAOKE   |   EMAIL
HOME
 
www.allzonedvd.com
Copyrights ALLZONEDVD.COM  ©  2007